Terms and Conditions

Satisfaction and Returns
Debbie Winters Lingerie want you to be happy with both our products and service. If you are not totally satisfied with your order or wish to return any items, please return the item/s unworn and unwashed within 14 days, in its original condition (with tags attached and in original packaging) you may use our returns sticky label (top left hand corner) of your invoice for your convenience or just send to:-

Debbie Winters Lingerie
Unit 7
Park Ind. Est.
Frogmore
St Albans
Herts, AL2 2DR

Returns are the responsibility of the customer, so we recommend all goods are returned via traceable means (eg Recorded or Special Delivery). If an item is not returned via traceable means we will not be held responsible for items that get lost in the post.

All return items shipped via our free of charge carriage, will be subject to a £2.90 handling charge.

Please note: Please note that Body Stockings, Stockings & Tights are excluded from our general returns policy for hygiene reasons. These conditions do not affect your statutory rights.

Notice is given that free offers will be accounted for if returned goods takes the order value below the free offer level. The value of free offer goods will be deducted from any refund that may be due. To avoid refund deductions please return any free offer goods with your returns if your order value will drop below the free offer level.

Returns Address
Debbie Winters Lingerie
Unit 7
Park Industrial Estate
Frogmore
St Albans
Herts, AL2 2DR

Free Phone Tel: 0800 3102088
Fax: 08451-662806

Payment Methods
We accept the following credit cards:- Visa, Mastercard, Delta, Solo, Electron and Switch. We also have a PDQ machine within our shop, which enables us to process credit cards off-line. We also accept cheques, postal orders, money orders and the old fashioned method of cash! When sending cash, money orders or postal orders, these must be sent via Recorded Delivery or an equivalent secure method. Cheques must be made payable to Debbie Winters.

Security
All payments for Debbiewinters.co.uk are taken by Secure Trading Ltd, the approved payment processor of our bankers Lloyds TSB. All communications within the Secure Trading system are strongly encrypted using 2048-bit RSA encryption with variable 168-bit session keys.

This is significantly more secure than standard browser SSL security provided by, e.g. Internet Explorer. The high level of encryption used is forecast as not being a requirement until the year 2015.


Contact Us
All enquiries to: enquiries@debbiewinters.co.uk
Debbie Winters Lingerie
Unit 7
Park Industrial Estate
Frogmore
St Albans
Herts, AL2 2DR

Free Phone Tel: 0800 3102088
Fax: 08451-662806

Hours: 9.30am - 4.00pm Monday - Friday

Size Chart

Debbie Winters Delivery
All orders received before 3.30pm Monday-Friday will be processed and despatched the same day (excluding Bank Holidays & stock availability) via 1st Class Royal Mail Recorded Delivery. Delivery is free to all UK address on all orders over £50.

In the event that a product is currently out of stock, you will be notified as soon as possible via email or telephone and your order will be delivered to you within 7-10 days.

Please note for security reasons all Debbie Winters UK parcels have to be signed for. Please do not worry, if you are not in to receive your parcel Royal Mail will leave a card telling you where you should collect your discreetly packaged order or how to arrange for redelivery at a time convenient for you.

When will your Debbie Winters order be delivered?

UK Standard Delivery orders are sent via 1st Class Royal Mail Recorded Delivery.

UK Express Next Day Delivery are sent via Royal Mail Special Delivery.

All orders placed before 4pm UK time Monday-Friday are despatched the same day.

Orders placed at the weekend and Bank Holidays are despatched on the next working day.

Standard Delivery orders arrive 1-3 days after despatch.

If you have selected Express Next Day Delivery to a UK address and ordered by 3.30pm UK time, your order will arrive the next working day after despatch.

If you place an order for Express Next Day Delivery on a Friday, please be aware that your parcel will not defiantly be delivered on the Saturday morning, however most parcels still arrive the next day. If not please expect your parcel on the Monday morning.

UK Delivery Charges

Standard Delivery - First Class Recorded Post
Delivery to UK addresses for orders under £50.00 costs £2.90. Delivery will take 1-3 days.

Express Next Day Delivery - Royal Mail Special Delivery
Select Gold- Royal Mail Special Delivery from the shipping drop down options through checkout. This guarantees delivery to mainland UK addresses by 1pm the next working day. Express next-day delivery costs £7.50.

International Delivery Charges
Debbie Winters ship to Europe via Royal Mail Sign For Service, this costs £10.00 and delivery will take 6-8 working days.

Gift Wrapping Service and Special Message Cards
You can delight a friend or loved one with the gift of luxurious underwear? And what better way to make it extra special, than by having it arrive at their doorstep, perfectly presented, bearing a card with warm words written by you?

To make someone's day, simply select the GIFT WRAP option in the checkout process. You will be asked to specify the message you would like included. The charge for gift wrapping is £4.95.



Debbie Winters Privacy Policy
Debbie Winters will respect your privacy. When you shop with Debbie Winters, we will ask for personal information such as your name, e-mail address, billing address, product selections, credit card or other payment information.

Personal information you provide is used by us only for the following purposes:

• To process your order
• If you have signed up for our fortnightly newsletter, to notify you of products or special offers that may be of interest to you
• To improve your shopping experience at Debbie Winters.

We will only e-mail you to process your order and afterwards if you have given your consent. Will never pass on your e-mail address or personal information to a third party.

Data Protection
We treat all your personal information as confidential. We comply with The UK Data Protection Act 1998.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.